Resources & Services for Seniors

Home Delivered Meals Q & A

We hope to answer as many of your questions as possible here on our Q & A page.  If you have further questions or concerns, please do not hesitate to contact us at 412-464-1300 for further information.


QUESTION: What is the Meals on Wheels/Home Delivered Meals (MOW/HDM) Program?

ANSWER: MOW/HDM is a state and federally funded program that provides healthy meals as well as a face-to-face health and safety monitoring check to homebound adults in Allegheny County.

QUESTION: What is the criteria for receiving meals on wheels/home-delivered meals?

ANSWER: You must be a resident of Allegheny County, 60 years of age or older, and you must be homebound  and unable to shop or to prepare your own meals, or recovering from major surgery.

QUESTION: Who do I call to discuss the program?

ANSWER: Allegheny County Area Agency on Aging Senior Line 412-350-5460 or email.

QUESTION: How many meals a week may I receive and when are they delivered?

ANSWER:
  1. Three (3) hot lunches and two (2) precooked meals to be reheated for  Tuesday & Thursday – Delivered on Monday, Wednesday and Friday (except on holidays).
  2. Seven (7) frozen meals delivered weekly.
  3. Extra food may be purchased at an additional cost.


QUESTION: What is the cost for the meals?  How do I pay for my meals?

ANSWER:
  1. Donations/cost of meals will be discussed upon initial intake due to varying costs.
  2. Donations will be collected weekly, to be paid by check , cash or money order.
  3. A gift of MOW/HDM is a wonderful way to help a neighbor,  honor someone’s memory or as a holiday gift.


QUESTION: How long does it take to start receiving my meals?

ANSWER: Three to five (3-5) business days after the initial intake.

QUESTION: Is there a minimum and/or maximum length of time for receiving MOW/HDM meals?

ANSWER: No – you can receive meals for a couple days, several weeks, or months, depending on your situation.

QUESTION: What if I need to go to the hospital or will be away visiting a relative?

ANSWER: Twenty-Four hour notice is required to cancel meal delivery and to re-start meal delivery.  Call 412-464-1300 Extension 133 or 153.

QUESTION: I am a diabetic and eat a special diet. Can I still get HDM/MOW?

ANSWER: Some special diets available.  A prescription from your physician is required.

QUESTION: How do I know what the menu is for the meals?

ANSWER: Once you are registered and begin receiving meals, a monthly menu is provided to you with your meal delivery.The monthly menu can also be found on our website at www.lifespanpa.org under the Meals on Wheels/Home Delivered Meals Section.

QUESTION: How are the meals delivered?

ANSWER: Meals are delivered by our MOW/HDM delivery staff directly to your home on Monday, Wednesday & Friday (except on holidays) between the hours of 9:30 am and 3:00 pm.All LifeSpan, Inc. staff members must pass a Criminal Background Check prior to employment. Please Note:  Our drivers are required to see the participant personally to deliver the meal.  This is a requirement of the ACAAA for a face-to-face health and safety monitoring check.  Meals will not be left without the participant’s presence, unless otherwise arranged.